COVID-19 Resource Center

We are in this together, and we are here to support you.

A message from John Veson & Sean Riley

To the Veson Nautical Community,

The COVID-19 Coronavirus is affecting individuals and business around the world. We recognize that the global community is in uncharted territory as we act and adapt to new social, economic, and industry realities. Our thoughts are with everyone impacted by this unprecedented situation.

As experts in both the maritime and technology spaces, we understand the effect that this pandemic and its associated impacts may be having on your business. We understand that markets are uncertain; we understand that your team is likely working either completely or partially at home; we understand that the definition of “normalcy” is changing rapidly. We are here for you, and we are ready to support you through this difficult time. At Veson, we are taking all necessary precautions to ensure that we are proactively safeguarding the health of our global workforce and client community. While our offices are physically closed, our team remains fully operational.

Veson is well-equipped with robust digital tools which enable our teams to efficiently and effectively deliver client engagements remotely. This will ensure that all new and existing services engagements and client communications can proceed as planned, while eliminating any health and safety risks associated with in-person contact. We are dedicated to supporting our clients throughout this time, and remain fully operational to remotely serve our community.

As your digital partner, Veson Nautical is committed to enabling business continuity and universal accessibility through our innovative cloud solution for commercial freight and fleet management, the Veson IMOS Platform (VIP). In times where remote work is imperative, it is critical to have fast and easy access to business-critical operations across global workforces. We are proud to offer a solution that enables our client organizations to keep business running as usual, regardless of where their teams are located.

We have always considered the Veson client community to be the strongest pillar of our organization. If there is anything the Veson team can do to support your company during this trying time – from enabling your team to work remotely, to providing support via teleconference – please do not hesitate to reach out.

Wishing you good health and safety,
John Veson
Founder & CEO
Sean Riley
President & COO

Veson’s Response to COVID-19

Our team is regularly monitoring the status of this pandemic as it evolves, consulting resources from the World Health Organization, the US CDC, and the local and federal governments of the regions in which we operate. We will progress our action plan appropriately to meet the needs of evolving social, economic, and business realities as they relate to the virus, operating with an abundance of caution in the face of uncertain facts.

Visit the WHO Website

Current Status

• All global offices are currently closed; our plan for re-opening will be informed basis guidance from local governments

• While our team works remotely, all meetings and engagements will happen via digital means

• The Veson team is still fully functional and working remotely; we are ready to help you through this situation

Professional Services & Technical Support

Professional Services

The Veson Nautical Professional Services team is still fully open for business. We remain wholly committed to providing top-tier implementation and consulting services to every Veson client.
Our Services team is operating as usual, though we will manage all engagements through digitally-enabled means in an effort to prioritize the health and safety of our team and our client community.
Enabled by robust telecommunications tools, our team is able to perform all job functions without disruption. We are confident that our established implementation and consulting methodologies can deliver excellent results even in a remote setting.
If you have any questions or concerns about an existing or future services engagement, or would like to learn more about our rapid migration packages, please reach out to your Account Manager or Support contact.

Technical Solutions

The Veson Nautical Technical Solutions team also remains fully available to the Veson client community. Our staffing has not changed, and we remain wholly committed to providing top-tier technical support to every Veson client.
In an effort to prioritize the health and safety of our team and the Veson community, we are currently operating a global work-from-home policy. Enabled by robust telecommunications tools, our team is able to perform all job functions without disruption.
We are leveraging our existing phone answering service to ensure all client calls are managed in a timely fashion; incoming messages dialed to our office line are tracked and queued for distribution to the time zone currently online. Calls are managed based on priority, and a member of the Veson team will reach out to you as soon as possible based on this order.

 

The Veson Nautical Help Center

The number one way to get fast and efficient assistance is still via the Veson Nautical Help Center. The Help Center enables our clients to take advantage of a number of benefits, including:

• Self-Service Options: Search a central repository of helpful documentation, FAQ’s, and articles created basis common service inquiries.

• Ticket Reporting: Tickets submitted through the Help Center are tagged with current status, associated release notes, priority level, and recent event timestamps, so you can actively track your ticket in its resolution process.

• Collaborative Ticket Management: Tickets submitted through the Help Center can be shared with colleagues, so every stakeholder can see ongoing status updates and resolutions.

• Communication: Submitting issues through the Help Center form helps Veson Nautical collect essential information early in the process, and react more quickly to get you a resolution as soon as possible.

If you have not yet signed up for the Help Center, please visit this page on our public Knowledge Base, which will walk you through the process.

Due to the advanced support capabilities and benefits delivered by the Help Center, the inbox support@veson.com will no longer be monitored as of May 1. While we recognize this is a change of process, we firmly believe that the direct digital process enabled by the Help Center will enable us to better support you moving forward.

Visit the Help Center

Latest News

ONCOURSE 2020
is Going Virtual

June 17, 2020 | 9 am – 12:45 pm EST
The health and safety of our clients, team members, and community is our top priority as a company. Due to the potential impacts of COVID-19, and in alignment with best practices noted by the CDC, WHO, and the Massachusetts Governor, Veson Nautical has decided to move our ONCOURSE user conference to a fully digital setting. ONCOURSE 2020 is now a free, half-day, virtual user conference. Register today!

Learn More & Register

The Impact of COVID-19 on Maritime Organizations

Securing Business Operations in the Face of Global Emergencies
The realities of COVID-19 have awoken the maritime industry to the importance of business continuity in successfully navigating global emergencies and industry disruptions. This post from our maritime shipping blog, The Logbook, discusses COVID-19’s impact on the industry and how to ensure operational resiliency, as well as how Veson is taking action in this time.

Read the Blog Post

RSS CDC Coronavirus Disease 2019 (COVID-19) Updates

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