AI-powered Claims Management
Streamline your claims workflow with CoCaptain AI
Transform claims from tedious tasks into strategic impact.
Claims CoCaptain AI assists your team with the tedious tasks of compiling, organizing, and preparing claims so they can focus on strategically managing the claim outcome.
Reduce time to process
Automate the most time-consuming and error-prone aspects of claims management so your teams can process claims faster and more accurately.
Optimize claim outcome
Manage all claims data in one integrated workspace, allowing Claims analysts to easily prioritize and spend more time strategically managing the claims.
Improve claims visibility
Gain full visibility into both individual claims and the overall claims pipeline, improve financial forecasting, and monitor claims team performance.
IMOS X Claims CoCaptain Workflow
CoCaptain ingests claim data and documents directly from emails
CoCaptain generates suggested claim or updates existing claim and laytime calculation
Automated by CoCaptain AI
Claim ready for processing
Review claim details and calculation
Negotiate and settle claim
P&L automatically updated directly in IMOS
Built on IMOS
Claims Time Savings Calculator
A simple, 3-minute tool that gives you a customized claims efficiency snapshot, including an estimate of how much time AI could save your team across key areas.
Take a closer look at how Claims CoCaptain simplifies claims management.
Process claims faster and more accurately than ever before.
Intelligent document & data parsing
Claims CoCaptain AI automatically digitizes claim documents from your email and attaches corresponding them to the associated claim. It even extracts key claim data, eliminating manual document review and data entry.
Automated claims calculations
Claims CoCaptain prepares the initial claim for you—complete with AI-driven laytime analysis and quick contract term referencing—giving you more time to focus on fine tuning and moving towards settlement faster.
Side-by-side comparisons
Quickly compare multiple SOFs and adjust laytime calculations side-by-side for more accurate and efficient evaluations.
Real-time claims tracking
Track all claims in real time and leverage centralized data to improve cost visibility, financial forecasting, and commercial planning.
Claims team and demurrage insights
Monitor team workload and demurrage trends across all your claims from a single system built on IMOS and directly connected to voyage P&L and Financials.
It’s time to elevate your claims process
IMOS X Claims CoCaptain combines the power of IMOS with intelligent automation to deliver a smarter, faster, and more intuitive way to manage maritime claims.
Built on IMOS
Suggested claims are generated directly from voyage activity—often using data already tracked in IMOS—and the dynamic P&L updates automatically as changes are made throughout the workflow, keeping financials accurate and aligned in real time.
Secure by design
Our AI capabilities are built with the same enterprise-grade infrastructure and globally recognized certifications that have long protected our platform—ensuring your data remains safe, confidential, and compliant at every step.
Proven expertise, trusted support
With over 20 years of experience and 1.1m claims processed worth more than $71B, Veson’s services team delivers expert guidance on implementation, change management, best practices, and training to ensure lasting success.
Ready to get started?
Speak to your Veson representative to start exploring the IMOS X Claims CoCaptain experience today.
Frequently asked questions on IMOS X Claims
IMOS X Claims is an AI-powered claims management solution that streamlines the full claims lifecycle — from data collection and calculation to negotiation and settlement. Built on IMOS, it automates manual workflows, centralizes claims data, and provides real-time visibility into financial impact, enabling faster and more accurate claims processing.
IMOS X Claims is used by demurrage analysts, claims specialists, voyage operators, and commercial teams across maritime organizations. These users rely on the solution to manage claims workflows, analyze financial exposure, and optimize outcomes across demurrage and other claim types within a single, connected system.
Managing maritime claims is traditionally manual, time-consuming, and error-prone, with data scattered across emails and documents. IMOS X Claims solves this by automating data collection, organizing claim information in one workspace, and providing real-time visibility into the claims pipeline — helping teams reduce delays, improve accuracy, and avoid lost revenue.
IMOS X Claims applies commercial maritime AI to automate the most time-consuming parts of the claims lifecycle — automatically ingesting emails and documents, extracting key data, generating suggested claims with initial calculations, and performing AI-assisted laytime analysis. This enables analysts to focus on validating, negotiating, and optimizing claim outcomes rather than manual data collection, reducing revenue leakage and strengthening commercial performance.
IMOS X Claims supports both demurrage claims and a wide range of other maritime claims, including cargo damage, missed laycan, and operational claims. It enables teams to manage all claim types within a structured workflow, improving consistency, tracking, and overall claims performance.
IMOS X Claims improves financial outcomes by accelerating claim processing, reducing errors, and increasing visibility into claim exposure. With real-time tracking and automated calculations, teams can identify risks earlier, prioritize high-value claims, and improve forecasting — ultimately reducing revenue leakage and strengthening commercial performance.
IMOS X Claims is fully integrated with IMOS, leveraging existing voyage, contract, and operational data to automatically generate and update claims. As claims evolve, financial impacts are reflected in the voyage P&L in real time — ensuring consistency and a single source of truth across commercial, operational, and financial workflows.