Veson takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:
- We only ask you for information that we use to provide you with our products and services or information regarding our products and services. For example, may ask for your name and e-mail address if you want to inquire about our services.
- Unless legally obliged to do so, we will not share your information with anyone, other than for the standard running of our business. For example, for you to make payment for our services we may need to ask for additional personal and financial information to give to our bank in order to process the transaction.
Important Information Regarding Our Website and Services:
When you visit a Website, the Website’s web server sends a cookie to your computer. Cookies are files that web browsers place on a computer’s hard drive and are used to tell us whether clients and visitors have visited the Website previously. Standing alone, cookies do not identify you personally. They merelyrecognize your browser. Unless you choose to identify yourself to Veson, you remain anonymous to Veson.
There are two types of cookies: session and persistent. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser.
Veson uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Veson to process your online transactions and requests. Session cookies are required in order to use a Service to help us verify your identity and that you are a registered user. Veson uses persistent cookies that only Veson can read and use to identify whether you are a Veson client or prior Website visitor. We are careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.
Users who disable their Web browser’s ability to accept cookies may be able to browse certain pages of a Website but generally will not be able to use the Services.
Information Collection on Our Websites:
We collect information as follows:
- Website Security. We use a third party hosting service to maintain the security and performance of our Websites, and in order to do this it is necessary to collect the Internet Protocol (‘IP’) address of visitors to our Websites.
Personal Data and Client Data Requested From You:
Information Provided by Clients and Visitors. Visitors to a Website that wish to use the Website to contact Veson, such as to request additional information regarding Veson or its products or services, are required to provide us with contact information, such as name, address, phone number and email address. Veson uses this data for purposes of responding to the question or request for information.
We require actual or prospective Service clients to provide us with company contact information, such as company name, address, phone number, fax number and e-mail address. Clients who register to use a Service that requires a fee must provide us with company billing information, such as contact information and payment information, and with information regarding specified client personnel, such as name, title, department name and contact information for billing personnel. We may require clients to provide us with the number or names of personnel or vessels authorized to use a Service. We use this and other data to set up and provide the Service for the client and users within its organization. Financial and billing information that we collect is used solely to check the qualifications of prospective clients and to bill and collect for a Service.
We may use and collect contact information provided by a visitor or client for the purpose of contacting the visitor or client to discuss products and services that we provide and to send information regarding our company or partners, including information regarding commercial promotions or invitations to commercial events. We may also email newsletters or other information regarding updates to a Service or our company.
Product Information. Clients may use a Service to exchange information regarding Veson’s products or services or other information (collectively, “Product Information”) with Veson and other clients using a wiki, chatroom or similar format. All Product Information posted or transmitted using a Website and all rights therein become the sole property of, and are hereby assigned to, Veson and may be used by Veson’s for its business purposes, including for the purpose of enhancing, addressing issues with respect to, or offering new, products or services.
Information Collected by Technology. Clients may use a Service, such as Veslink, to manage commercial shipping. Veson, directly or through a third-party vendor, may collect, process, or store client data and other information through such use of a Service by clients. Examples of the type of information that may be collected include the location of vessels using the Service and the time, amount and type of usage of the Service by the client. Veson uses this information to provide the Service, provide support, diagnose technical problems, and improve the quality of the Service. Veson may also use this information for internal purposes, such as auditing, data analysis, or to help us develop or improve our products or services.
Credit Card Processing. Veson uses a third-party intermediary to manage credit card processing. This intermediary is solely a link in the distribution chain and is not permitted to store, retain, or use the information provided except for the purpose of credit card processing.
- as provided in any written agreement between Veson and a client, including without limitation any subscription, software license or service agreement (each, a “Client Agreement”);
- as we state at the time we request the information;
- as we believe may be required by law or regulation, or for purposes of law enforcement or national security; or
- in order to enforce our rights, including investigating or addressing a suspected violation of a Client Agreement.
Our Use of Personal Data and Client Data:
Where you have requested we provide you with a Service, we will keep your personal data and client data for the purposes of providing that Service or for other closely related purposes. We will never rent or sell any personal data or client data that you provide to us, and we will strive to ensure that any third parties we use to store or process your personal data or client data will do so only in compliance with applicable law and in a manner that we believe appropriately maintains the confidentiality and restricts the use of the information. We take the security of personal and client data very seriously. All of your personal data that we collect is stored securely with appropriate physical, managerial and electronic safeguards in accordance with the principles of the GDPR and any other applicable legislation.
“Anonymous Information” means information or data that:
- does not allow the identification of a particular client or other person as the subject or source of such information or data;
- is aggregated information or data about a group or category of services or users from which individual identities have been removed; or
Veson may use personal data and client data to collect, create, or assemble Anonymous Information. This Policy does not restrict, limit or impose any requirements with respect to our collection, use, disclosure, transfer, storage or protection of Anonymous Information. All Anonymous Information that we collect, create, or assemble is owned exclusively by us, even if the underlying data or information constitutes personal data or client data that is not owned by Veson.
Third Party Service Provider Access to Data:
“Third Party Service Provider” means a telecommunications, internet, hosting, or other service provider, other than Veson or the client, providing wireless, internet, hosting, or other intermediary services facilitating or necessary for the operation of a Website or Service or Veson’s business operations.
Veson may disclose personal data or client data to, and permit the collection, use, and storage of personal data or client data by, one or more Third Party Service Providers in connection with the operation of a Website or Service, including to host the Website and Service and to store data. The collection, use, disclosure, transfer, storage and protection of personal data and client data by Third Party Service Providers is subject to the terms of service, privacy policies and other terms and policies of such Third Party Service Providers.
We strive to keep Third Party Service Provider access to your personal data and client data to a minimum. However, data provided by you to us may in some circumstances need to be available to Third Party Service Providers that we use for the operation of our business, for example to our bank to process client payments or to the hosting provider of our Services. Personal data or client data passed to Third Party Service Providers may be used only to the extent required by them to perform the services that we request and only in accordance with the GDPR and any other applicable legislation.
Your Access to Your Personal Data Which is Held by Us:
Under the GDPR, you have the right to ask for a “Subject Access Request”, meaning a copy of your personal data held by us. Upon valid request under the GDPR, we will provide you with a copy of the personal data we hold on you. This will be in a commonly used machine readable file where you request us to e-mail the information to you. To the extent required by the GDPR, we will also give you a description of the personal data, tell you why we are holding it and tell you who we could have disclosed it to. We do not charge to provide you with this information.
Where personal data we hold on you is incorrect, we will rectify the personal data. We will also stop processing personal data on your request and you may also request that we delete the personal data held on you, though we may have to retain personal data for a certain length of time for legal purposes, for example tax legislation. In each case, these obligations apply to the extent required by the GDPR.
Updating Your Information:
If you would like to update your contact, registration or billing information, you may do so by emailing firstname.lastname@example.org. Veson generally responds to update requests within 30 days. Clients registered to use a Service can also use the Website to update their information and to view their updated profile to confirm their edits have been made.
Except as necessary in connection with a Service, clients and Website users can opt out of being contacted by us at any time by contacting the Veson Nautical Support team via https://veson.com/support.
Transfers outside the European Economic Area (‘EEA’)
Some of our Third Party Service Providers may be located outside of the EEA. Therefore, personal data that we collect from you may be stored in, processed in and transferred to such countries, which may not have as stringent data protection laws as found in the EEA. If we transfer your data outside the EEA, we will ensure that the Third Party Service Provider is, to the extent required by the GDPR, compliant with the GDPR and that the privacy of your personal data continues to be protected.
Right to Lodge a Complaint
Our supervisory authority is the ICO and you have the right to lodge a complaint with them if you do not feel we have adequately upheld your rights under the GDPR. Contact details for the ICO can be found on their website.
In addition to complaining to the ICO, where you feel we have breached your rights and the privacy of your data, you are also entitled to pursue action against us in the courts or other legitimate legal forums, such as arbitration or dispute resolution.
The Website and any computer or device on which personal data or client data is used or stored may be hosted or operated by Veson or by a Third Party Service Provider engaged by Veson for such purpose. With respect to any website, computer or device hosted or operated by Veson, Veson has security measures in place to help protect against the loss, misuse and alteration of the personal data or client data under our control, including technology that protects information using both server authentication and data encryption to help ensure that personal data or client data is safe, secure and not intercepted by an unauthorized person. Veson also implements an advanced security method based on dynamic data and encoded session identifications and hosts its websites in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders.
For Websites or Services hosted by Third Party Service Providers, Veson selects Third Party Service Providers that it believes provide at least the level of security as that provided by Veson and that is compliant with GDPR regulations.
Veson provides unique user names and passwords that must be entered each time a client logs on to a Service. Clients are responsible for maintaining the confidentiality and security of this information.
These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of personal data or client data.
The Website is not directed at or permitted to be used by children under the age of 13, and we do not knowingly collect any information under the age of 13.
Governing Law and Jurisdiction
Latest Update of this Policy: May 1, 2020