In our first blog introducing IMOS X Claims CoCaptain, we explored how AI is transforming claims management – from document-heavy busywork to a more strategic, streamlined workflow. Today, we’re taking a look at the qualitative impact of this by giving claims teams a way to measure just how much time AI could save them. 

At Veson, we believe AI should be practical, purpose-built, and human-centric. This means freeing individuals up from having to manage repeatable and process-oriented tasks so that they can focus on strategy, nuanced reasoning, relationship building, and so on. In other words, AI shouldn’t replace people – it should empower them. And it shouldn’t be a black box. That’s why we’ve taken a “trust but verify” approach to Claims CoCaptain AI: pairing cutting-edge technology with transparency and control, so claims professionals can confidently integrate AI into their workflow. 

If you’re wondering what that means in practice, the Claims Time Savings Calculator is a great place to start. This quick tool shows how much of your claims process today is tied up in manual tasks – and how much time your team could get back by letting CoCaptain do the heavy lifting. Let’s take a closer look. 

The hidden cost of manual claims processing 

Across the maritime industry, many claims teams still rely on manually managing emails, spreadsheets, and siloed tools. That makes every step in the process – gathering documents, reviewing contract clauses, calculating claims – more tedious and time-consuming than it needs to be. 

Most of an analyst’s time is spent chasing documents, consolidating data, and formatting spreadsheets – not optimizing outcomes or managing negotiations. And it’s not just missing out on efficiency gains; it can be expensive too. Manual delays can lead to missed time bars, overlooked settlements, and lost revenue. 

As contracts grow more complex and voyage disruptions increase, claims volumes rise – putting more pressure on claims teams. But here’s the good news: AI can help. Built within IMOS X – a sleek new user experience built on the same IMOS foundation you trust – Claims CoCaptain is integrated with the IMOS Platform, leveraging existing IMOS data to auto-suggest claims and dynamically updating the P&L as changes occur. 

Measuring the opportunity: Inside the calculator 

The Claims Time Savings Calculator is a simple, 3-minute tool that helps you break down your current claims workload and visualize where AI can create value. 

It asks a few quick questions about: 

  • Team size and workload – How many people process claims, and is it their full-time role? 
  • Time allocation – How much time is spent on each step of the claims process? 
  • Growth – Are you expecting an increase in claims this year? 
  • Pain points – Which challenges are eating up the most time? 

Based on your answers, you’ll receive a customized efficiency snapshot, including an estimate of how much time AI could save your team across key areas.  

Where AI saves the most time 

Let’s take a closer look at how CoCaptain’s AI capabilities align with the real-world challenges we see in claims management today: 

Detecting claims sooner 

Challenge: Analysts don’t always know when to begin work. 

AI Impact: CoCaptain proactively suggests claims based on voyage data, emails, and activity in IMOS—so you can act early and prioritize effectively. 

Gathering and organizing documentation 

Challenge: Chasing down SOFs, NORs, LOPs, and related emails is time intensive. 

AI Impact: CoCaptain sources documents directly from your inbox or uploads and attaches them to the claim. Everything is organized in one place—automatically. 

Reviewing SOFs and contracts 

Challenge: It’s slow and error-prone to scan line-by-line for relevant details. 

AI Impact: CoCaptain parses SOFs and contract clauses using AI, highlighting the most relevant excerpts for faster, more accurate review. 

Preparing initial claim calculations 

Challenge: Manual claims calculations require a lot of document cross-referencing and data input, often duplicated across systems or spreadsheets. 

AI Impact: CoCaptain auto-generates the initial claim calculation using linked documents and voyage data, speeding up the process and reducing rework. Analysts can quickly and easily review the data in a single workspace. 

Time saved = strategic gains 

When AI handles the legwork, your team gets to focus on the work that drives results. 

Analysts can: 

  • Negotiate smarter 
  • Optimize claim deltas 
  • Investigate root causes and trends 

Leaders gain: 

  • Clearer visibility into claims KPIs and reporting 
  • Single workspace to view all claims 
  • More time for strategic planning 

And organizations benefit from: 

  • Fewer missed deadlines 
  • More favorable settlements 
  • Better claims outcomes overall 

The bottom line? Less time chasing paperwork means more time protecting profit. 

Real AI, real ROI 

With all the buzz surrounding AI, it’s easy to feel unsure about what’s real and what’s not. But with IMOS X Claims CoCaptain, the impact is measurable – and the Claims Time Savings Calculator is the first step in seeing it for yourself. 

Whether your team processes 1,000 or 10,000 claims per year, the potential time and resource savings are real. And in a business where every hour – and every claim – counts, that can make all the difference.