IBULK Streamlines 5,000 Daily Emails with Shipfix

About

IBULK Group is a Singapore-based commercial management company with a strong heritage in ship owning through its strategic partnership with INCE Group, a fourth-generation shipping company based in Turkey.

Company Type

Vessel Owner-Operator

Industry

Dry Bulk

Sencer Sahinkaya

Managing Director

Products Used

The Challenge

Processing thousands of daily market emails while keeping global teams aligned and able to act quickly on commercial opportunities

The Solution

Deployed Shipfix to centralize, structure, and deduplicate market communications, migrating six to seven years of historical emails into a single system of record

Key Results

Faster commercial decisions, reduced duplication, and full visibility into years of market intelligence preserved and searchable in one platform

IBULK Streamlines 5,000 Daily Emails with Shipfix

Since establishing its Singapore office in 2014, IBULK Group has grown into a modern commercial management organization with a strong heritage in ship owning. With 18 vessels trading worldwide and nearly 9 million tonnes of cargo moved annually, staying on top of information is central to daily operations.

“For international shipping, communication — especially real-time communication — has been super important,” says Managing Director Sencer Sahinkaya. As new technologies emerged, IBULK sought tools that could help the team stay competitive and make faster decisions. After trialing Shipfix, the value was clear: “We were very happy… so far we are very satisfied with what we get.”

Managing daily emails with precision

Across IBULK’s fleet, email volume is constant and nonstop. “We are receiving around 5,000 emails every day,” Sencer explains. With messages coming from vessels, brokers, and charterers around the world, prioritizing what matters most can be a challenge.

Shipfix helps IBULK quickly surface important information and act on it. “Time is of the essence,” Sencer says. “We need to get the data and make quick calls, especially on the chartering and post-fixing side.”

Real-time positions, opening cargo lists, and organized communication flows give IBULK a clearer view of its business — whether evaluating a single fixture or broader market exposure.

Connecting teams in Singapore and Dubai

IBULK’s chartering, operations, and post-fixture teams work between two key hubs, making internal alignment critical. Shipfix serves as a shared workspace across both offices.

“We put our entire post-fixing team under Shipfix to ensure the whole team is under one system,” Sencer shares. With five charterers rating cargoes daily, visibility is essential. “I need to know, and the rest of the team needs to know, who rated what cargo so we don’t talk to the same charterers for the same ship.”

This shared platform helps IBULK stay coordinated, avoid duplicate outreach, and ensure “everybody’s well informed on what the others are doing.”

Preserving years of operational history

IBULK is also migrating six to seven years of historical emails into Shipfix — a significant undertaking that provides long-term operational value.

“It is not an easy job,” Sencer reflects, “but your staff has been very understanding… It has been a seamless process so far.”

Having this centralized archive matters: “In shipping, you don’t know the importance of an email unless you need it.” Access to up to ten years of communication in one place supports claims handling, operational checks, and continuity.

“For us, it’s invaluable.”

Built for a competitive market

From managing daily communication to strengthening internal alignment and preserving institutional knowledge, Shipfix has become a core part of IBULK’s operating model.

“So far we are very happy and satisfied with the Shipfix system,” Sencer says. For a company operating in a fast-moving and highly competitive sector, having clarity, speed, and cohesion has made a meaningful difference.